Refund policy

At Humaira.ae, your satisfaction is our top priority. Since we deal in perishable goods, we maintain strict quality control, but we understand that issues can occasionally occur.

✅ Returns Eligibility

Because we sell fresh fruit and natural items:

• Returns are only accepted if the product is delivered damaged, spoiled, or incorrect.

• You must report the issue within 12 hours of delivery.

• Photo or video proof of the issue is mandatory to process a refund or replacement.

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🔁 Refund Process

If your return is approved:

• You may receive either a full refund, store credit, or a free replacement for the affected item(s).

• Refunds will be processed within 3–5 working days to your original payment method or via bank transfer.

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❌ Non-Refundable Situations

We do not issue refunds for:

• Late claims (submitted after 12 hours of delivery)

• Change of mind

• Improper storage after delivery (e.g. refrigeration issues)

• Partially consumed products

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📩 How to Request a Refund

1. WhatsApp us at [ or email support@humaira.ae

2. Include your Order Number and clear photos or videos

3. Our team will respond within 24 hours

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Thank you for understanding the challenges of handling fresh, perishable products. We’re committed to delivering only the best — and resolving any concerns quickly and fairly.